The operations team at Etana Custody provides world-class customer service and ensures customer satisfaction is consistently in the 90th percentile. This department is responsible for onboarding customers and processing applications expeditiously and adhering to the highest standards of compliance.
Etana Custody is committed to Know Your Customer (KYC) and Anti Money Laundering (AML) best practices when it comes to onboarding customers. This means that all customers must provide accurate, up-to-date information and complete the necessary due diligence steps before they can access the platform. The operations team is also responsible for ensuring that customer data and assets are protected. To this end, Etana Custody is SOC2 certified, meaning that the firm adheres to the highest security standards when it comes to protecting customer data.
They understand the importance of providing customers with a seamless experience and has invested heavily in its infrastructure to ensure that all applications are processed promptly and accurately. The operations team is also committed to providing world-class customer service and works tirelessly to ensure that all customer inquiries and requests - whether retail or institutional - are handled promptly and professionally.
The operations team at Etana Custody is dedicated to providing customers with the highest standards of service, security, and compliance. By adhering to KYC and AML best practices, maintaining a SOC2 compliance rating, and processing applications and transactions quickly and efficiently, the operations team has enabled Etana Custody to become a leader in the digital asset custody space.